Terms & Conditions
Welcome to Custom Patches 4U. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms and Conditions.
Please read these terms carefully before submitting your order.
1. Order Acceptance & Process
All orders are accepted at our discretion. Once you submit your design and specifications, our team will review and confirm with a digital proof or sample. Your approval of this proof confirms the start of production. Changes cannot be made after approval.
By approving the sample, you confirm the patch's:
- Size
- Thread colors
- Backing style
- Border and placement
- Overall layout
You are responsible for verifying that all details are correct before approving.
2. Pricing, Payment & Currency
All prices are listed in U.S. Dollars (USD) unless otherwise specified. Quotes provided are based on:
- Quantity ordered
- Patch size and shape
- Type of backing (iron-on, Velcro, sew-on, etc.)
- Add-on features (metallic thread, 3D embroidery, glow-in-the-dark, etc.)
Full payment is required upfront before production begins, unless otherwise agreed in writing. We accept all major credit/debit cards and bank transfers. For bulk B2B orders, Net Terms may be discussed based on volume and order history.
3. Revisions & Artwork Guidelines
We offer free artwork assistance and unlimited revisions before approval. However:
- Once you approve the digital sample, the design is considered final.
- Any changes requested after production begins may incur extra charges or be denied depending on production stage.
- You are responsible for submitting high-resolution artwork or vector files (.AI, .EPS, .PDF).
We are not liable for errors resulting from low-quality artwork uploads.
4. Production & Shipping
Estimated production time ranges from 7 to 12 business days, depending on complexity and volume. Shipping time is additional and varies by location.
We are not liable for:
- Carrier or customs delays
- Incorrect shipping addresses provided by the customer
- Lost or stolen packages after delivery confirmation
All shipments are made through reputable carriers (UPS, FedEx, DHL, USPS). Free shipping is available on qualifying orders. Expedited shipping is available at an extra cost.
5. Cancellations & Refunds
Once your patch design is approved and production begins, orders cannot be canceled, refunded, or changed.
We do not offer refunds for:
- Customer errors in design, spelling, or quantity
- Slight variances in color or layout
- Delays caused by shipping carriers
If you receive defective patches or items that do not match the approved proof, you must contact us within 7 days of receiving your order. We may request photos and details to assess the issue. If verified, we will offer a free remake or credit.
6. Intellectual Property & Usage Rights
By submitting a design to us, you confirm that you own the rights or have obtained proper licensing for any logos, artwork, or text used.
We reserve the right to:
- Refuse any order that infringes copyright or contains inappropriate content
- Display your finished patches on our website or marketing platforms (unless otherwise requested in writing)
If you wish to keep your designs confidential, please notify us in advance or provide a Non-Disclosure Agreement (NDA).
Pro Tip
For the best patch results, always review your digital sample thoroughly, communicate all design expectations clearly, and allow enough time for production and delivery.
Contact Us
If you have questions or need clarification regarding our Terms & Conditions, feel free to contact our team:
